To ensure your device remains secure and compliant with company policy, you must complete the initial setup and grant the necessary permissions for the CrowdStrike Falcon app.

Prerequisites

• An iPad or iPhone managed by the company.
• The CrowdStrike Falcon app installed via the company's management system.

Part 1: Initial Launch

Step 1: Locate and Open the App

1. Look for the Falcon icon on your Home Screen. The icon is a red square with a white bird logo.
2. If the icon is not visible, swipe down from the middle of the Home Screen and type Falcon or CrowdStrike into the search bar.
3. Tap the icon to open the app.

Figure 1: The CrowdStrike Falcon app icon and initial User Permissions screen.

Note: If the app does not appear, it may still be downloading. Please wait a few minutes or restart your device.

Step 2: Access User Permissions

1. Upon opening the app, you will see the User Permissions screen.
2. This screen outlines the specific access required to protect the device.

Warning: Do not click the Skip button in the top right corner. You must click Allow for all items to maintain access to company resources.

Part 2: Configuring Permissions

Step 1: Enable Location Services

The app uses location access specifically to monitor the safety of WiFi networks and detect threats like "fake" public WiFi.

1. On the User Permissions screen, tap the red Allow button.
2. When the iOS system prompt asks, "Allow 'CrowdStrike' to use your location?", select Allow While Using App.
3. Ensure the Precise: On toggle is enabled.

Figure 2: Configuring Location permissions with Precise Location enabled.

Note: Your specific physical location is never stored or tracked by the company; this is used for WiFi security only.

Step 2: Enable Bluetooth Permissions

CrowdStrike monitors for malicious Bluetooth devices attempting to connect to your device.

1. When the system prompt asks, "Allow 'CrowdStrike' to find Bluetooth devices?", tap Allow.

Figure 3: Granting Bluetooth permissions to identify malicious device connections.

Troubleshooting and FAQ

Why does a security app need my location?

On Apple devices, Location Services is the only way an app can identify the name of the WiFi network you are using. CrowdStrike needs this to check if the network is a known "man-in-the-middle" threat.

What if I accidentally clicked "Don't Allow"?

If you denied a permission, your device may be flagged as "Non-Compliant". To resolve this:

1. Open the Settings app on your device.
2. Scroll down the left-hand menu and tap on CrowdStrike.
3. Ensure Location is set to While Using.
4. Ensure the Bluetooth toggle is turned ON.