If you have recently received a new mobile device or had your Multi-Factor Authentication (MFA) reset, follow these steps to re-secure your account.

Prerequisites

• Your JumpCloud email and password.
• An iOS or Android mobile device with the JumpCloud Protect app installed.

Part 1: Clear Old Accounts

To avoid enrollment errors, you must remove any inactive accounts from your mobile app.

Step 1: Remove Inactive Profiles

1. Open the JumpCloud Protect app on your phone.
2. Locate your previous work account.
3. Swipe left on the account and tap the red Trash icon to delete it.

Figure 1: Swiping left to delete an old account.

4. Alternatively, tap the account and select Delete Account from the details menu.

Figure 2: Deleting an account from the Account Details view.

Part 2: Enroll Your New Device

Once your administrator has reset your MFA, you will be prompted to set up your security factors upon your next login.

Step 1: Initial Push Enrollment

1. On your Mac, navigate to console.jumpcloud.com and log in.
2. In the Set Up Multi-Factor Authentication window, select JumpCloud Protect - Push and click Set Up.

Figure 3: Selecting JumpCloud Protect - Push for initial setup.

3. Open the JumpCloud Protect app on your phone, tap +, and scan the QR Code on your Mac screen.

Step 2: Navigate to Security Settings

1. Once logged into the User Portal, click the Security tab in the left-hand sidebar.

Step 3: Enroll the Second MFA Factor (TOTP)

1. Locate the Multi-factor Authentication section.
2. Select Authenticator App and click Set Up Authenticator App.

Figure 4: Enrolling in the second form of MFA from the Security tab.

3. Follow the prompts to scan the new QR Code with your JumpCloud Protect app.

Tip: Setting up both Push and Authenticator App (TOTP) ensures you can still log in if you have poor cellular service or don't receive the push notification.