General Overview

• What is JumpCloud Go?
  • JumpCloud Go is a hardware-protected and phishing-resistant browser extension that provides a secure, passwordless login experience for your company applications.
  • Once registered, you will not need to repeatedly enter your email, password, and Multi-Factor Authentication (MFA) codes every time you access your resources.
• How long does my login session last?
  • Once you authenticate using JumpCloud Go, you will stay logged into your corporate applications for up to 12 hours.
  • Logging in to or unlocking your computer will automatically refresh this session.
• What applications does it work with?
  • JumpCloud Go works with company-authorized Single Sign-On (SSO) applications that are linked directly to JumpCloud.
  • This includes frequently used tools such as:
    • Google Workspace apps (Gmail, Drive, Docs, etc.)
    • Salesforce
    • Dialpad
    • Zoom
    • Slack
    • KnowBe4

Security & Privacy

• Do I have to use a fingerprint/Touch ID?
  • No, using biometrics is completely optional.
  • While Touch ID (macOS) is the fastest option, you can choose to verify your identity by entering your standard local computer login password instead.
• If I use Touch ID, is my fingerprint data private?
  • Yes. Your biometric data stays encrypted locally on your specific device's secure hardware, such as Apple's Secure Enclave.
  • Your fingerprint is never transmitted to JumpCloud, Apple, or the internet.
• Can I use JumpCloud Go on my personal computer or phone?
  • No. JumpCloud Go requires a company-managed device with the JumpCloud Agent installed.
  • It only works when you are logged into your organizational device account.
• Can I still log in the "old way" with my email and password?
  • Yes. A company email and password are required to register JumpCloud Go the first time.
  • You can still choose to authenticate with traditional methods after the extension is enabled.

Getting Started

• How do I get started?
  1. When the deployment begins, you will see the JumpCloud Go extension automatically added to your Chrome browser.
  2. You may need to check the Extensions (puzzle piece icon 🧩) in the toolbar to find and pin it.
  3. Navigate to the JumpCloud User Portal.
  4. Click the Register Device button.
  5. Perform a standard login one last time using your email, password, and your preferred MFA method.
  6. Upon successful authentication, your session is secured, and you will see a "Passwordless Login" confirmation screen.

Troubleshooting

• What should I do if I get an error?
  • Check that your internet connection is stable.
  • Verify that your computer's system clock is set accurately.
  • If the issue persists, try restarting your browser or computer.
  • If you still need help, reach out to the IT helpdesk by submitting a ticket.