This article outlines the steps to resolve an unresponsive or "frozen" system state by performing a forced restart. This method should be used when the cursor, keyboard, and applications are completely unresponsive.

Note: This process may result in the loss of unsaved data in currently open applications.

Part 1: Attempting to Force Quit Applications

Before performing a hard reset, attempt to close the specific application causing the freeze.

Step 1: Open the Force Quit Menu

1. Press Command + Option + Esc on your keyboard.
   1. If the Force Quit Applications window appears, select the unresponsive app.
2. Find the application on the list and click Force Quit.

Note: If the Force Quit menu does not appear or the system remains unresponsive, proceed to Part 2.

Part 2: Performing a Force Restart

If the software methods fail, you must manually interrupt power to the device.

Step 1: Locate the Power Button

Identify the power button on your specific Mac model.

• MacBook Air/Pro: The power button is located at the top-right corner of the keyboard (often doubles as the Touch ID sensor).

Step 2: Execute the Force Shutdown

1. Press and hold the Power Button (or Touch ID sensor).
2. Keep holding the button down until the screen goes completely black.
   Note: This process may take 10 to 30 seconds or longer. Do not release the button until the device powers off completely.

Step 3: Restart the Mac

1. Wait approximately 10 seconds after the screen turns black to ensure the hardware has fully reset.
2. Press the Power Button once normally to turn the Mac back on.