JumpCloud Go™ provides a secure and convenient way to access your protected resources immediately after unlocking your managed device. Once registered, you generally won't need to enter your email, password, and MFA every time you access your resources for up to 12 hours.

Prerequisites

• You must be working from a JumpCloud-managed device and logged into your organizational device account.
• You must use a supported Chromium-based browser (Google Chrome).

Part 1: Registering JumpCloud Go

You must register JumpCloud Go the first time you use it and anytime you change your password.

Step 1: Pin the Extension to the Toolbar

Pinning the extension allows you to verify it is active and access the User Portal easily.

1. In your browser toolbar, click the Extensions (puzzle piece) icon.
2. Locate JumpCloud Go™ in the list.
   1. This should be enforced by IT, but it’s good practice to verify.

Figure 1: Pinning the JumpCloud Go extension in Chrome.

Step 2: Start Device Registration

1. Navigate to the JumpCloud User Portal. (If you are automatically redirected, look for the registration screen).
2. When the "JumpCloud Go Device Registration" screen appears, click the Register Device button.

Figure 2: The device registration prompt.

Step 3: Log In to Verify Identity

To link the device, you must perform a standard login one last time.

1. Enter your company email address (e.g., user@company.com) and click Next.
2. Enter your password and click Log in.

Figure 3: Enter your email address.

Figure 4: Enter your password.

Step 4: Complete Multi-Factor Authentication (MFA)

If your organization requires MFA, you will be prompted to verify your identity.

1. Select your preferred verification method (e.g., JumpCloud Protect).
2. Approve the push notification sent to your mobile device.

Figure 5: Select your MFA method.

Figure 6: Request sent to your authentication device.

Step 5: Confirm Passwordless Login

Upon successful authentication, you will see a "Passwordless Login" screen showing that the session is being secured. You will then be automatically redirected to your User Portal.

Figure 7: Confirmation of encrypted session setup.

Part 2: Verify Registration (Optional)

You can confirm that your device has been successfully registered by checking the Security tab.

1. In the JumpCloud User Portal, click on the Security tab in the left-hand sidebar.
2. Click on the Multi-Factor Authentication section.
3. You should see your current device (e.g., macos) listed with today's date under Date Enrolled. (Expand drop down to see enrollment details)

Figure 8: Verifying the device enrollment in the Security tab.

Note: Logging in to or unlocking your computer will now automatically refresh your JumpCloud Go session.